The Gaima Label | Return & Exchange Policy

Thank you for shopping with The Gaima Label. Because each of our pieces is meticulously made-to-order, we do not offer monetary refunds or returns. We gladly offer size exchanges, alterations, or store credit notes subject to the conditions outlined below.

1. Core Policy & Eligibility

Strict 3-Day Window: You must notify us of any size exchange or alteration request within 3 days of delivery.

10-Day Return Timeline: Once your exchange request is approved, the physical item must reach The Gaima Label Headquarters in Delhi within 10 working days. Items received after this period will not be accepted.Please note that this 10-day timeline refers strictly to the physical arrival of the garment at our headquarters, not the date of dispatch by the customer. It is the customer's sole responsibility to choose a reliable, expedited courier service to ensure the package reaches us within the stipulated 10 working days.

Condition Criteria: To be eligible, items must be unworn, unused, unwashed, and unaltered. The product must be completely free of cosmetics, makeup stains, dirt marks, perfume or sweat odors, fabric snags, or torn seams, with all original factory tags attached, and in their original packaging. Proof of purchase is required.

Final Rights: The Gaima Label reserves the right to refuse an exchange if the returned product does not meet our quality and condition standards upon inspection.

2. Policy Exclusions (Non-Exchangeable Items)

The following items are strictly final sale and cannot be exchanged, altered, or returned:

Sale Items: Products purchased during a sale period, promotional events, or from a discounted collection.

Customized/Special Orders: Any garment made to custom measurements, personalized specifications, or specific design alterations.

Pre-Confirmed Sizes: No exchanges will be accepted for orders where the size was explicitly confirmed by you to our team prior to production.

We highly encourage you to review our Size Guide thoroughly or consult our team via WhatsApp before confirming your order, as confirmed sizes are custom-tailored and exempt from exchanges.

Credit Note Purchases: Orders placed using a credit note—either fully or as a partial split-payment combined with cash, COD, or prepaid methods—are strictly final and limited to a one-time transaction. No secondary exchanges or subsequent credit notes will be issued for any order that utilizes a credit note at checkout.

Previous Exchanges: Products that have already been exchanged or altered once are not eligible for further modifications or exchanges.

3. Shipping & Delivery Timelines

Inbound Shipping (Customer): The cost and arrangement of shipping the item back to our Delhi headquarters must be borne entirely by the customer (Self-Shipment). We highly recommend using a trackable shipping service, as we are not responsible for transit loss. Please note that The Gaima Label is only liable for returned items once they are physically received, verified, and signed for by our authorized internal warehouse team at our Kirti Nagar HQ. Proof of transit delivery from a third-party courier does not equate to brand acceptance if the package has not been successfully handed over to our staff.

Outbound Shipping (The Gaima Label): Once the exchanged or altered product is ready, we will dispatch it back to you at our expense.

Delivery Timelines: Because our garments are crafted by hand and made-to-order, a specific delivery timeline for the exchanged product cannot be guaranteed. Please note that the tailoring, processing, and manufacturing window for your replacement piece will strictly begin only after your returned package is physically received at our headquarters and successfully passes our physical quality control (QC) check. We appreciate your patience as we ensure the highest quality.

4. Damages, Defects, or Wrong Items (Mandatory Unboxing Video)

Please inspect your package immediately upon reception. In the rare event that an item is defective, damaged, or incorrect, please note our safety protocol:

Unboxing Video Requirement: To claim an exchange or credit note for a damaged, defective, or incorrect product, customers are required to share an unedited, continuous unboxing video of the package from start to finish. The mandatory unboxing video must clearly show the complete, untampered outer courier packaging and shipping label before the sealing is cut or opened. Any video that starts after the outer packaging has been partially opened, cut, or altered will be automatically disqualified from damage claims.

Timeline: This video and a notification must be shared with us within 3 days of delivery.

Resolution: Upon verifying the issue, we will arrange a complimentary replacement or issue a credit note valid for 6 months.

5. Understanding Store Credit Notes

We maintain a strict no-refund policy; no cash or monetary refunds are offered under any circumstances.

Digital Store credit notes are issued via email/WhatsApp as a unique coupon code on approval.

Receipt & QC Mandate: Just like a size exchange, if you apply for a store credit note, it will be generated and issued strictly only after your product is received back at our Kirti Nagar address and successfully passes our multi-point quality control (QC) check.

Prepaid Order Cancellations: In the event of a cancellation request for a prepaid order, no monetary refunds will be issued under any circumstances. A store credit note will be provided for the full order value. This policy applies strictly to all cancellation requests, even if the product has not yet been dispatched from our manufacturing unit.

Validity & Usage: Credit notes are valid for exactly 6 months from the date of issue and are locked as a single-use code to your registered email address.
Credit notes cannot be combined with seasonal sales, active discount codes, or other promotional offers.

6. How to Initiate an Exchange

To start your request, please connect with our team via Email or WhatsApp. Once your request is verified and eligibility is confirmed, we will provide you with the official Exchange Form link to formalize the process.

Email: info@thegaimalabel.com

WhatsApp: +91-9355360421

Important Note: Items sent back to our headquarters without prior approval and a completed Exchange Form will be automatically rejected and sent back at the customer's expense.