Shipping Policy

At The Gaima Label, we are committed to delivering our beautifully crafted, made-to-order garments to you in a secure and timely manner. Please review our shipping guidelines below to understand how your order is processed, tracked, and delivered.

1. Domestic Shipping & Rates (India)

Prepaid Orders: We are pleased to offer complimentary standard shipping on all prepaid orders across India. There are no hidden delivery fees at checkout.

Cash on Delivery (COD): To help cover the additional handling logistics, a flat handling fee of ₹100 is charged for all COD orders within India. This fee will be automatically calculated and displayed during checkout.

2. International Shipping

We proudly offer global shipping to our international clients.

Timelines: Please note that international shipments do not match our domestic shipping timelines and will require additional time for transit and customs processing. 

Customs, Duties & Local Taxes: All international shipments are subject to the destination country's tax norms. Any import duties, customs fees, local taxes, or clearance charges must be paid entirely by the customer at the time of delivery. The Gaima Label is not responsible for these external charges.

3. Processing & Delivery Timelines

Made-to-Order Philosophy: Because each piece is meticulously crafted upon order to maintain our high standards of quality, garments require a dedicated production window.

Operating Days: Our team operates from Monday to Saturday (excluding public holidays). Orders placed on Sundays or holidays will begin processing on the following business day.

Standard Timeline: Our standard domestic timeline of 10 to 12 working days represents the estimated operational window from the date of purchase for production and dispatch from our headquarters.

Third-Party Logistics & Transit Delays: All shipments are handled by independent third-party courier partners. While we work closely with our delivery logistics partners to ensure timely fulfillment, The Gaima Label is not responsible for transit delays caused by external logistics issues, regional strikes, weather constraints, or courier operational disruptions once a package has been dispatched from our warehouse.

Assistance & Refund Policy: In the event of a transit delay, our customer support team will actively coordinate with the courier partner to escalate and expedite delivery. Monetary refunds or order cancellations will not be issued due to courier transit delays, as logistics timelines remain beyond our direct control.

Unforeseen Delays: While we strive to meet our timelines, occasional delays may occur due to external factors such as extreme weather conditions, transit strikes, regional logistics constraints, customs delays, or peak seasons. We deeply appreciate your patience during these rare events.

Tracking: As soon as your order is handed over to our delivery partner, you will receive an automatic email and SMS containing a unique tracking link to monitor your package's journey in real-time.

4. Important Shipping Clauses & Rules

📍 Address Corrections & Changes Please double-check your shipping address and contact details at checkout. Once an order has been dispatched from our headquarters, we cannot alter the delivery address or reroute the package under any circumstances.

 

⚠️ Failed Deliveries & RTO (Return to Origin) Policy for COD Our courier partners will attempt delivery up to 3 times. If a COD order is rejected at the doorstep, or cannot be delivered due to an incorrect address or an unreachable contact number, the order will be returned to our headquarters. Consequently, future COD privileges for that customer account will be permanently suspended, and subsequent orders will only be accepted via prepaid payment methods.